This comprehensive EDI Detect/Case Management Solution is easy to use and menu driven which fully integrates with the EDI Detect/Transaction Monitor as well as alternative data sources. So flexible, it is fully customizable to meet the unique needs of each financial institution.
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- Workflow-enabled email management - Automatically route employee email to appropriate support staff and track the entire correspondence history
- Incident tracking and resolution -Track the entire history of incidents from creation to closure with complete audit trails
- Automated workflow and business process full integrated with cases which can be customized based upon specific case classification or alert level
- Cases can be routed via alert level, compliance analyst expertise, or current workload and easily modified
- Generate statistics on the steps and time taken to resolve alerts
- Analyze the reason for and details of an alert
- Access historical alert information on the subject of the alert
- Annotate an alert or set of alerts with free-text comments
- Reassign alerts to compliance analysts
- View summary statistics of alerts generated against specific focuses
- Over 150 reports, graphical as well as standard, including analytical and trend
- Ad hoc Query & Reporting; Integrates with Crystal Report writer
- Attach files to Cases
- API Integration Subroutine Library Available Included for additional application integration
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